#Im pro makeup ny charge update#
#Im pro makeup ny charge zip#

We will be happy to assist you in any way that we can.

If you have additional questions regarding your domestic order, please contact us by CLICKING HERE or call us at 1-80, Monday through Friday between the hours of 9am and 6pm CST. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.). If your order has not shipped, please check back with us on the following business day to see if your order status has changed. Please note, orders are processed and updated on business days. International customers can view their order status by clicking here. By entering this information, you will receive the most up to date information regarding your order.

#Im pro makeup ny charge zip#

Type in your order number, the email address associated with your order and your billing zip code. How do I check on my order status?ĭomestic customers can check their order status by visiting. Please include a copy of the original order confirmation in the package. Items purchased on cannot be returned or exchanged at retailers that sell Anastasia Beverly Hills, LLC Cosmetics. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return. Only items purchased on will be accepted. Please initiate your return request by clicking here. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed. Original shipping costs are not refunded on returned items. You will receive a refund for only the item(s) returned. Your refund will be issued to the original form of payment within 5-7 business days of the notification email sent to you, acknowledging your return has been processed.įor International customers, shipping costs associated with the return will not be reimbursed.

All gift returns will be credited to the credit card of the gift purchaser upon receipt of the return.įor domestic customers, there will be a pre-paid label included in your shipment. Unfortunately, at this time, we do not offer website credit for gift returns.

Please also note that we are not able to accept exchanges of products at this time. Naturally, we cannot take returns on overly used products or products purchased outside of our 30-day return window. We want you to be totally satisfied with your order however, we understand if a product doesn't work out and want to make the return as painless as possible. How do I return or exchange a purchase made on ? International customers please email us here. In order to further assist you, domestic customers please email us a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item. We're sorry to hear that a portion of your order was damaged. International customers please email our International customer service team here. Domestic customers Email us or call us at 1-80, Monday through Friday between the hours of 9am and 6pm CST. We apologize for any difficulty you may have had while placing your order. If you are unhappy with the products that were purchased, please reference our return policy. If the order has been processed, unfortunately, the order will ship as is and cannot be modified.

#Im pro makeup ny charge update#

To correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. Unfortunately, our orders process very quickly once they've been submitted, so we are unable to make changes or cancellations once the order is submitted. FAQ – I need to change my order or change my address.